Hertz customers arrested after their rentals incorrectly marked stolen
Renting a car can be a pain in the neck in and of itself—you gotta bring it back with a full tank, those wipers could stand to be replaced, and where’s the headlight switch anyhow?
The last thing anyone needs is to be arrested and stuffed into the back of a cop car because your rental was reported stolen by the very company from whom you rented the thing.
That’s exactly what happened to several customers of Hertz, the Florida-based company whose name evokes a trip to the dentist. An ABC affiliate reports there have been upwards of thirty such cases of this in the States, situations which leave confused customers in a sticky spot and even, in some cases, detention.
In one incident, a person ended up getting arrested and spending half a day behind bars before being told there was a “glitch in the system.”
Some glitch. The report goes on to detail the story of a person in Pennsylvania who was arrested and charged before having a judge toss the case out on its ear. Another client in Indiana had a similar experience of being wrongly accused of stealing the vehicle she was renting from Hertz.
For its part, the car rental giant issued statements about the issue, saying “filing a police report is a last resort” and “false reports of stolen vehicles are extremely rare.”
Thing is, it’s not an entirely new issue. A report from 2018 describes the plight of other customers who found themselves on the business end of handcuffs after Hertz reported the rental car they were driving as stolen. One person apparently spent over a week behind bars.
It’s enough to make a person feel fortunate they only got dinged for fuel charges during their last rental.